Understanding Organizational Change or Competition and Chaos

Understanding Organizational Change: The Contemporary Experience of People at Work

Author: Patrick Dawson

Understanding Organizational Change:

- offers an overview of change management

- brings new case studies to help students understand organizational change

- provides a concise overview of the developments in change management with new critical case study material for the use of advanced undergraduate and masters level management students;

- presents the contemporary experience of change for people in work and employment,

- considers alternative strategies and practical lessons on living with change.

Offering a critical analysis of change, Patrick Dawson resists the hype of popular management books which formulate simple change recipes, but uses the views and experience of people holding positions from shop floor operator to chief executive officer to further our understanding of complex change processes. In using the insights and views of those who promote, implement and experience the effects of change, this book moves beyond simple determinist arguments based on economic imperatives to a greater appreciation of the sociological dimensions of change.

The integration of theories of change with processes of organisational adaptation is central to the objective of understanding organizational change both for its academic value and its practical worth. Understanding Organizational Change will be essential reading final year undergraduates and postgraduates (MBA/MSc) taking organizational change and change management modules across business and management studies.

Table of Contents:

Change Riders Dimensions of Change An Historical Overview of Theoretical Perspectives and Change Frameworks Flexibility, Workplace Change and Non-Standard Employment New Technology and Power Relations The Experience of Supervisors and Older Employees under Conditions of Change Cellular Manufacture and the Politics of Change Globalization and Strategic Change Trade Unions and a Shifting Industrial Landscape The Quality Management Experience Living with Change in the 21st Century

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Competition and Chaos: U. S. Telecommunications since the 1996 Telecom ACT

Author: Robert W Crandall

When Congress passed the 1996 Telecommunications Act, legislators anticipated that the reduced regulatory barriers would lead to increased competition among U.S. telecommunications providers, and, in turn, the new competition would drive innovation and reap economic benefits for both American consumers and telecommunications providers. But the legislation had a markedly different impact. While many of the more aggressive providers enjoyed sharp short-term rises in stock market values, they soon faced sudden collapse, leaving consumers with little or no long-term benefit.

In COMPETITION AND CHAOS, Robert W. Crandall analyzes the impact of the 1996 act on economic welfare in the United States. He also examines how the act and its antecedents have affected the major telecommunications providers, some of whom are now a threatened species, caught in a downward spiral of declining prices and substantial losses. In the wake of the 2001-02 telecom stock market collapse, the industry is preparing for an intense battle for market share among three sets of surviving carriers: the wireless companies, the local (largely Bell) telephone companies, and the major cable television operators. None is assured a clear path to dominance in the drive to attract customers to an expanding array of voice, data and audio services. Although the telecom stock market collapse is now history and the survivors are investing once again, Crandall concludes that regulators failed to adapt to the chaos to which they contributed until the courts forced them to do so.